Shipping Rates & FAQ

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

How long will it take for my package to get to me?
All packages are shipped out Priority Mail (3-5 business days) within 24 hours of the receipt of the order.

International orders are shipped using International Air Mail, which normally takes about 1-2 weeks

Can I return something I ordered?
If you are not completely satisfied with your purchase, please return your item(s) to us within 30 days of the original shipment date. We will gladly issue a credit to our online store as long as the item(s) have not been used, washed or damaged and are in the same condition as when you received them. Please send it back to us immediately at the following address:

BROWN NATION
ATTN:Returns
PO Box 31266
Honolulu HI 96820
United States

Please include your packing slip, or print out your receipt so that we can identify your return. Please indicate the reason for your return on the packing slip. You can send back your returns using Priority Mail. If you choose to use an untrackable shipping method, we cannot be held responsible for packages lost in the mail. Shipping and Handling is not refundable.

I never received my order, what should I do?
In rare cases, packages can get lost in the mail. Never fear, if your package is lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.

Can I get stickers?
All orders are shipped with any of the following stickers.

What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).